A year-long campaign to make near-miss reporting simpler has increased the number of reports across the group by 38 per cent, to more than 4,900. The group treats a rise in reporting as a positive sign, since every report is an opportunity to correct a problem before somebody is hurt.
The campaign replaced a two-page form with a pocket-sized card and a short mobile form, and introduced a monthly summary so that depots can see which hazards their colleagues are flagging. Fewer than one in ten reports now needs follow-up from the group safety team.